SERVICE & SUPPORT

after-sales service

Our company offers a variety of after-sales service options, including telephone support, remote terminal services, online website support, customer follow-up services, and on-site services.

After-sales service

Customer Tracking Service

Establish customer profiles and assign dedicated personnel to oversee customer follow-up services.

Regular Customer Follow-Ups—Conduct quarterly follow-up visits to gather feedback on any issues encountered during use and promptly resolve identified problems.

The on-site follow-up visit includes:

(1) Customer Satisfaction Survey

(2) On-site error correction

(3) Collect user feedback

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